Excellent Customer Service
Does it seem like customer service is a lost art? Not at Puerto Del Sur coffee !
We pride ourselves in being different from other coffee companies. It is important that each of our customers is treated as an individual when it comes to their orders. Our intent is to create relationships that will keep you happy and to be a company that you tell your friends about.
Our Customer Service Representatives are on call Monday through Friday 8:30am-5:30pm EST (Eastern Standard Time) to answer any of your questions. We will be glad to assist you in any way we can to ensure that you are completely satisfied with our products.
We will provide you with the highest level of customer service possible because we understand that our real business is you!
Our Promise
Here at Puerto Del Sur coffee we appreciate your business. We guarantee customer satisfaction. We offer a 100% refund of the product total to our customers that are unhappy with any of our products when the following guidelines are applied.
Refund Requirements
When requesting a product refund or an exchange, we require customers to ship back at least 80% of the original order of opened product to:
Puerto Del Sur coffee
Any unopened product will also need to be sent in for a refund or exchange. If you are unsure of what 80% of your product is, please see table below. Upon receipt of the product we will review the request and issue credit/exchange for the prior purchase. You must make contact with Customer Service with-in 15 days upon the delivery and the product must be received back in our warehouse within 30 days from the delivery date.
Wholesale Inquiries
Our wholesale team roasts coffee for others and distributes coffees and teas nationwide. We love working with people to help build and maintain an excellent coffee program. Whether it be a small bakery looking to serve delicious brewed coffee, a high-volume cafe wanting to make beautiful lattes for their customers, or hotels committed to providing an unforgettable experience for their guests, we want to be there with you. Let us know what you’re looking for, and we’ll let you know how we can roast the coffee to get you there.
Payment Methods
- Credit / Debit Cards
- PAYPAL
- Offline Payments